Privacy Policy

Privacy Policy for Text Messaging Services

Effective Date: December 1, 2024

Introduction

Industrial Scale & Measurement values your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your information when you engage with our services, including receiving text messages from us via our phone system.

Types of Information Collected

We may collect the following personal information from you:

• Name
• Phone number
• Email address
• Any other information you provide directly to us

How Information is Collected

We collect personal information through various methods, including:

• When you provide it to us during account creation, service inquiries, or transactions
• When you opt-in to receive text messages via our phone system
• Through correspondence, such as emails or phone calls
• Through quote request forms, order forms, registration forms, customer satisfaction surveys, employment forms, rental request forms, e-mail or otherwise is added to the relevant ISM database to enable processing of the order or registration, or for appropriate response

Purpose of Data Collection

The personal information we collect is used for the following purposes:

• To communicate with you regarding services, updates, or inquiries
• To send text messages about appointments, promotions, or important service-related updates
• To improve our services and customer support
• To comply with legal and regulatory obligations

Data Security Measures

We are committed to protecting your personal information and have implemented the following security measures:

• Encryption of sensitive data
• Access control to limit who can access customer information
• Regular monitoring of our systems for vulnerabilities and unauthorized access

Data Sharing

We do not share your personal information with third parties, except under the following circumstances:

• When required by law or to comply with legal processes
• To trusted service providers who assist us in operating our business, provided they agree to keep your information confidential

We do not sell your personal information to third parties.

User Rights

You have the right to:

• Access the personal information we have collected about you
• Request updates or corrections to your personal information
• Withdraw your consent for receiving text messages at any time
• Request the deletion of your personal information, subject to legal and contractual obligations

To exercise your rights, please contact us using the details provided below.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:

Industrial Scale & Measurement

info@scaleandmeasure.com

(713) 672-8336

PO Box 15457 – Houston, TX 77220

SMS Consent

By opting in to receive text messages, you consent to the use of your phone number for communication purposes. Your consent will not be shared with third parties, and you can withdraw your consent at any time by replying “STOP” to our messages or contacting us directly.

Changes to this Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with a revised effective date.