Privacy Policy

Privacy Policy for Text Messaging Services

Effective Date: December 1, 2024

Introduction

Industrial Scale & Measurement values your privacy of your communication and is committed to safeguarding your SMS contact and content data. We do not sell or share SMS contact or content data with third parties. This privacy policy explains how we collect, use, and protect your information when you engage with our services, including receiving text messages from us via our phone system.

Collection and Use of SMS Data

When you communicate with Industrial Scale & Measurement via SMS, we may collect information such as:

• Name
• Phone number
• The content of your messages
• Responding to your inquires
• Providing customer support
• This information is used solely for the following purposes: We will not use your SMS data for any other purpose without your written consent

Types of Information Collected

We may collect the following personal information from you:

• Name
• Phone number
• Email address
• Any other information you provide directly to us

How Information is Collected

We collect personal information through various methods, including:

• When you provide it to us during account creation, service inquiries, or transactions
• When you opt-in to receive text messages via our phone system
• Through correspondence, such as emails or phone calls
• Through quote request forms, order forms, registration forms, customer satisfaction surveys, employment forms, rental request forms, e-mail or otherwise is added to the relevant ISM database to enable processing of the order or registration, or for appropriate response

Purpose of Data Collection

The personal information we collect is used for the following purposes:

• To communicate with you regarding services, updates, or inquiries
• To send text messages about appointments, promotions, or important service-related updates
• To improve our services and customer support
• To comply with legal and regulatory obligations
• Mobile Opt-In, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

Data Security Measures

Protection of SMS Data
Industrial Scale & Measurement employs industry-standard security measures to protect
SMS data from unauthorized access, disclosure, alteration, or destruction. We are
dedicated to ensuring the confidentiality and integrity of your SMS communications

We are committed to protecting your personal information and have implemented the following security measures:

• Encryption of sensitive data
• Access control to limit who can access customer information
• Regular monitoring of our systems for vulnerabilities and unauthorized access

Data Sharing

We do not share your personal information with third parties, except under the following circumstances:

• When required by law or to comply with legal processes
• To trusted service providers who assist us in operating our business, provided they agree to keep your information confidential

We do not sell your personal information to third parties.

User Rights

You have the right to:

• Access the personal information we have collected about you
• Request updates or corrections to your personal information
• Withdraw your consent for receiving text messages at any time
• Request the deletion of your personal information, subject to legal and contractual obligations

To exercise your rights, please contact us using the details provided below.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:

Industrial Scale & Measurement

info@scaleandmeasure.com

(713) 672-8336

PO Box 15457 – Houston, TX 77220

Terms of Service Policy – SMS Communication

SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Message Frequency
Message frequency may vary. You may receive up to 3 SMS messages per week regarding your order, deliveries, appointments, job application status or onboarding materials or other relevant information.

Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method
You may opt in to receive SMS messages from Industrial Scale & Measurment in the following way;

By submitting an online form

Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related to the following:

• Customers and Guests: Updates regarding your orders, deliveries, appointments or other relevant information
• Job Applicants: Information about your application status, onboarding materials, or other employment-related updates

Standard Messaging Disclosures

• Message Frequency: The frequency of messages may vary depending on your interactions with us
• Standard messaging rates will be charged by your mobile service provider
• You can opt-out of receiving SMS messages at any time by texting “STOP” to the number from which you received the message

For assistance, text “HELP” ” to any text message or contact us directly at (713) 672-8336 , you can email us at info@scaleandmeasure.com

Changes to this Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with a revised effective date.

Help
If you are experiencing any issues, you can reply with the keyword HELP to (713) 672-8336. Or, you can get help directly from us at Click for Contact Form